Our Landscaping Process
At Tom Digby Landscapes, we guide you through every step of creating your new garden. From the initial consultation to aftercare support, we believe in complete transparency and open communication throughout your project.
How We Work
Whether you're planning a simple patio or a complete garden transformation, our process remains the same: thorough, professional, and focused on delivering exactly what you want. We understand that having work done at your home can be disruptive, so we work hard to make the experience as smooth and stress-free as possible.
Tom personally oversees every project from start to finish. You'll deal directly with him throughout, ensuring clear communication and accountability. There's no sales team, no project managers – just the person who will actually be creating your garden, giving you his full attention and expertise.
Your Journey With Us
Every landscaping project follows these six key stages.
Initial Consultation & Site Visit
Your project begins with a free, no-obligation consultation at your property.
What happens at this stage:
- We arrange a convenient time to visit your home and garden
- Tom personally conducts every consultation
- We listen to your ideas, wishes, and concerns
- We discuss your budget and timeline expectations
- We assess the site conditions, access, and any challenges
- We take measurements and photographs
- We answer any questions you have about the process
Design & Detailed Quote
We develop a tailored design and provide a comprehensive, itemised quote.
What happens at this stage:
- We create detailed layout plans based on our discussion
- For larger projects, we can provide 3D visualisations
- We recommend suitable materials and explain options
- We prepare a fully itemised, written quotation
- The quote breaks down all costs transparently
- We explain the proposed timeline and schedule
- No hidden fees – what we quote is what you pay
Planning & Preparation
Once you approve the plan, we handle all groundwork and logistics.
What happens at this stage:
- We schedule your project at a mutually convenient time
- We check if any planning permissions are needed
- We arrange delivery of all materials
- We organise any specialist contractors if required
- We clear the site and remove existing features as needed
- We excavate and prepare proper foundations
- We install drainage where necessary
Construction & Installation
Our skilled team builds each element of your landscape to exacting standards.
What happens at this stage:
- Tom oversees all work personally
- We follow best practice construction methods
- We keep you updated on daily progress
- We maintain a tidy, safe working environment
- We clear away waste and debris regularly
- We work efficiently while never rushing quality
- We accommodate any reasonable changes during construction
Final Inspection & Walkthrough
Before we leave, we conduct a thorough inspection together.
What happens at this stage:
- We complete a final clean-up of the entire site
- We walk through the completed project with you
- We explain how to care for your new landscaping
- We check every detail meets your expectations
- We address any minor adjustments on the spot
- We provide aftercare documentation where relevant
- We only consider the job done when you're thrilled
Aftercare & Support
Our relationship doesn't end when we leave. We're here for the long term.
What happens at this stage:
- We provide detailed aftercare advice for your landscaping
- We explain when to water new turf and how
- We advise on sealing patios and protecting surfaces
- We share tips for preventing weeds and maintaining beauty
- We're available for questions after completion
- We return for any adjustments if needed
- Many clients come back to us for future projects
Our Commitments to You
When you work with Tom Digby Landscapes, you can expect a professional, respectful, and quality-focused experience at every stage. These are the standards we hold ourselves to.
Clear Communication
Regular updates and always available to answer questions
Honest Pricing
Detailed quotes with no hidden costs or surprises
Reliable Scheduling
We turn up when we say we will and stick to timelines
Respectful Working
We treat your property as if it were our own
Quality Materials
Only premium products from trusted suppliers
Expert Craftsmanship
15+ years of experience in every project
What Sets Our Process Apart
Many landscaping companies will give you a quick quote and get started. We believe the time invested upfront in understanding your vision and planning properly pays dividends in the final result. A well-planned project runs more smoothly, avoids costly mistakes, and delivers exactly what you imagined.
Our attention to groundwork is particularly important. It's not the glamorous part of landscaping – you won't see the sub-base under your patio or the footings under your wall – but these hidden elements determine whether your landscaping will still look perfect in ten years or develop cracks, sinkage, or drainage problems.
We also won't leave you hanging after the project is complete. The aftercare advice we provide helps you maintain your investment and keep your garden looking its best. And if you ever need us to return for adjustments or future work, we're just a phone call away.
"We only consider the job done when you're completely thrilled with the result. Your satisfaction is our measure of success."
– Tom Digby
Typical Project Timelines
While every project is unique, here's a general guide to how long common landscaping projects take.
These are approximate timeframes. We'll provide accurate schedules with your quote based on your specific requirements.
Ready to Start the Journey?
Whatever your project – big or small – Tom Digby Landscapes will bring experience and care to every stage. Contact us today to arrange your free consultation and get started on the garden you've always wanted.